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Across Africa Tours & Travel Booking Policy


By booking or participating in a tour and any related products or services (a “Tour”) with Across
Africa Tours you (“you”) agree to these Terms & Conditions (the “Terms”). By booking a Tour
you acknowledge that you have read, understand, and agree to be bound by these Terms. If you
make a booking on behalf of other participants, you guarantee that you have the authority to
accept and do accept these Terms on behalf of the other participants in your party.

Your booking is confirmed and a contract exists when the Across Africa Tours & Travel issues a
written confirmation after receipt of the applicable deposit amount. Please check your
confirmation carefully and report any incorrect or incomplete information to the company
immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete and
accurate information to the Travel Agency

By booking on behalf of other participants, you are deemed to be the designated contact person
for every participant included in that booking. This means that you are responsible for making
all payments due in connection with your Tour booking, notifying the Travel Agency if any
changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have
obtained all required consents. You are responsible for verifying that any information you
provide on behalf of another participant is complete and accurate and the Across Africa Tours &
Travel will under no circumstances be liable for any errors or omissions in the information
provided to complete a booking.

Any special requirements must be disclosed to the Travel Agency at the time of booking. The
Travel Agency will use reasonable efforts to accommodate special requirements or requests but
this is not always possible given the nature of the destinations visited and availability of options
outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is
limited in any way. All food allergies and dietary restrictions must be disclosed to the company
at the time of booking but the Across Africa Tours & Travel cannot guarantee that dietary needs
or restrictions can be accommodated. Any special requests or requirements do not form part of
these Terms or the contract between you and the Travel Agency and the Travel Agency is not
liable for any failure to accommodate or fulfill such requests

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must
always be accompanied by an adult. One adult may accompany up to two minors. Unless
otherwise indicated in the Tour description or by the Travel Agency, the minimum age for minors
traveling on any Tour is 8 years old.
All bookings with a minor are subject to review and approval by the Travel Agency. If the
consent of a parent, guardian, or any other person is required by applicable law for any minor to
travel, the accompanying adult is responsible for securing all consents, documentation and
ensuring that they and the minor(s) meet all legal requirements to travel, enter into, and depart
from applicable countries and regions. Across Africa Tours & Travel will not be responsible for
any fees, damages, or losses incurred as a result of any failure to secure necessary consents,
permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the
behavior, wellbeing, supervision, and monitoring of such minor(s), and jointly and severally
accepts these Terms for and on behalf of any minor(s) on their booking, including all
assumptions of risk and limitations of liability. The Travel Agency does not provide care services
for minors and expressly disclaims any responsibility for chaperoning or controlling any
You may cancel your booking by notifying the Company. Cancellation fees, if any, will be
determined with reference to the date on which notice of cancellation is received by the Travel
Agency and are expressed as a percentage of the total price paid for the canceled Tour, product
or service (excluding any insurance products).
Cancellation of a Tour:
(a) Cancellation received 90 days or more before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Travel Agency in accordance with these Terms, the
the remainder of the payments made to the Travel Agency in respect of the canceled product will be
(b) Cancellation received 30-89 days before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Travel Agency in accordance with these Terms, an
an amount equal to 50% of the remainder of the payments made to the Travel Agency in respect of
the canceled Tour will be refunded.
(c) Cancellation less than 30 days before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Travel Agency in accordance with these Terms,
and no further refund will be payable.

The departure date for a Tour offered by the Travel Agency will become a guaranteed departure
when at least one booking secured by a valid deposit has been made on that departure.
The Travel Agency guarantees that all scheduled Tour departures booked and secured with a
valid deposit will depart as indicated on the applicable confirmation, subject to reasonable
itinerary changes as described in these Terms or good faith health and safety concerns. This
guarantee is not applicable in the case of Force Majeure. Date Tour and itinerary
information are available on the Travel Agency’swebsite or by contacting the Travel Agency.
Brochures and other printed materials displaying Tour information and departure dates are
subject to change and may not be relied upon for purposes of this guarantee.
If a Tour is canceled by the Travel Agency before the date of departure for reasons other than
Force Majeure and the cancellation is not caused by your fault or negligence; you will have the
choice of acceptance from the Travel Agency:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no tour of equivalent or superior value is reasonably
available and to recover from the Travel Agency the difference in price between the price of the
Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the canceled Tour.
Across Africa Tours & Travel is not responsible for any incidental expenses or consequential
losses that you incur as a result of the canceled booking, including visas, vaccinations, nonrefundable
flights or rail, nonrefundable car parking or other fees, loss of earnings, or loss of
enjoyment, the Travel Agency reserves the right to issue a full refund in lieu of the choices
above, in its sole discretion. Where a significant element of a Tour as described cannot be
provided after departure, the Travel Agency will make suitable alternative arrangements where
possible. If it is not possible to provide a suitable alternative or if you reasonably reject any
suitable alternatives, the Travel Agency may provide you with a refund for unused products or
services as determined at its discretion

Changes made by the Travel Agency: The Travel Agency may modify your itinerary where
reasonably required at its sole discretion. If the Travel Agency makes a change affecting at least
one in three full days of the itinerary or which materially affects the character of a product or
service in its entirety (a “Material Change”), the Travel Agency will provide notice to you as
soon as reasonably possible, provided that there is sufficient time to do so before departure. If a
Material Change is made more than 14 days before departure; you may choose to:
i) accept the Material Change and proceed with the amended product or service;
ii) book another product or service of equal or greater value, if available (you will be responsible
for paying any difference in price); or
iii) book another product or service of lesser value, if available (with a refund payable to you for
the difference in price); or
iv) cancel the amended product or service and receive a full refund for the land-only portion of
the applicable product or service (a refund is not available for other products or services booked
which are not subject to Material Change).
You must notify the Travel Agency of your choice within 7 days of receiving the notice, or you will
be deemed to accept the amended itinerary.
Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen
circumstances, operational concerns, or concerns for your health, safety, enjoyment, or comfort.
Any changes are at the discretion of the Travel Agency. You acknowledge that you must have
reasonable financial resources to cover incidental expenses during all travel with the Tour
Operator, whether or not such expenses arise from a change of itinerary, and the Travel Agency is
not liable for your failure to prepare adequately for travel and unforeseen circumstances which
may arise during travel. The Travel Agency will not be liable for any indirect and or
consequential losses associated with any changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to the Tour
The operator is accurate and up-to-date. Any changes to your name on any booking are subject to the
Travel Agency’sapproval. Any changes to a booking depend on availability and are subject to
the Travel Agency’sapproval and these Terms. Any extra costs incurred for making the change
will be charged to you, along with an administrative fee. Cancellation of any Tour, product, or
service included in a booking will not be considered a change for purposes of this section and
will be governed by the applicable cancellation terms. No changes are permitted to any booking
within 10 days of departure of the first product or service on the applicable booking.

You acknowledge that adventures travel and the products and services offered by the Tour
The operator may involve a significant amount of risk to your health and safety. By traveling with
Across Africa Tours & Travel, you acknowledge that you have considered any potential risks to
health and safety. You hereby assume responsibility for all such risks and release the Tour
The operator from all claims and causes of action arising from any losses, damages or injuries or
death resulting from risks inherent in travel, including adventure travel specifically, visiting
foreign destinations, and participating in adventurous activities such as those included in Tour
itineraries or otherwise offered by the Travel Agency.
You acknowledge that the degree and nature of personal risk involved depends on the products
or services booked and the location(s) in which a product or service operates, and that there may
be a significant degree of personal risk involved in participating, particularly participating in
physical activities, travel to remote locations, carriage by watercraft, participation in “extreme
sports,” or other high-risk activities, or travel to countries with developing infrastructure.
Standards of hygiene, accommodation, and transport in certain countries where Tours take place
are often lower than the standards you may reasonably expect in your home country or region.
You agree that the Travel Agency is not responsible for providing information or guidance with
respect to local customs, weather conditions, specific safety concerns, physical challenges or
laws in effect in any locations where a Tour, product, or service is operated. You acknowledge
you have considered the potential risks, dangers, and challenges and your own personal
capabilities and needs, and you expressly assume the risks associated with travel under such
You must at all times strictly comply with all applicable laws and regulations of all countries and
regions. Should you fail to comply with the above or commit any illegal act when on Tour or, if
in the opinion of the Travel Agency (acting reasonably), your behavior is causing or is likely to
cause danger, distress, or material annoyance to others, the Travel Agency may terminate your
travel arrangements on any product or service immediately at your expense and without any
liability on the Travel Agency’spart. You will not be entitled to any refund for unused or missed
services or costs incurred as a result of the termination of your travel arrangements, including,
without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by
the Travel Agency or the Travel Agency’ssuppliers for property damage, destruction or theft
caused by you while on a Tour. You agree to immediately report any pre-existing damage to a
representative of the Travel Agency and staff of the accommodation, transportation service, or
facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on Tour including,
but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation
devices, and helmets) and obeying all posted signs and oral or written warnings regarding health
and safety. Neither the Travel Agency nor it’s Third Party Suppliers (as defined herein) are liable
for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to the Travel Agency as soon as possible in order to provide
the Travel Agency with the opportunity to address such complaints properly. You agree to inform
your tour leader, another representative of the Travel Agency, or the Travel Agency’scustomer
service department directly. The Travel Agency assumes no liability for complaints that are not
properly brought to the attention of the Travel Agency and cannot resolve or attempt to resolve
complaints until proper notice is provided. Any complaint made after the completion of a Tour
must be received in writing by the Travel Agency within 30 days of the last day of travel of the
booking in question.

The Travel Agency makes arrangements with accommodation providers, activity providers,
airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and
local guides, and other independent parties (“Third Party Suppliers”) to provide you with some
or all of the components of your booking. Third-Party Suppliers may also engage the services of
local operators and sub-contractors. Although the Travel Agency takes all reasonable care in
selecting Third Party Suppliers, the Travel Agency is unable to control Third Party Suppliers,
does not supervise Third Party Suppliers, and therefore cannot be responsible for their acts or
omissions. Any services provided by Third Party Suppliers are subject to the terms and
conditions imposed by these Third Party Suppliers, and their liability is limited by their tariffs,
conditions of carriage, tickets, vouchers, and international conventions and agreements that
govern the provision of their services. These may limit or exclude the liability of the Third Party
Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable
laws of the countries in which they operate, and the Travel Agency does not warrant that any
Third Party Supplier is in compliance with the laws of your country of residence in or any other
jurisdiction. The Travel Agency is not liable and will not assume responsibility for any claims,
losses, damages, costs, or expenses arising out of inconvenience, loss of enjoyment, upset,
disappointment, distress, or frustration, whether physical or mental, resulting from the act or
omission of any party other than the Travel Agency and its employees. Across Africa Tours & Travel is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

You agree that, while participating in any Tour, images, photos or videos may be taken by other
participants, Across Africa Tours & Travel, and its representatives that may contain or feature you.
You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide,
irrevocable license to the Travel Agency, its contractors, sub-contractors, and assigns, to
reproduce for any purpose whatsoever (including marketing, promotions, and the creation of
promotional materials by or with sub-licensees), in any medium whatsoever, whether currently
known or hereinafter devised, without any further obligation or compensation payable to you.

The Travel Agency must collect your personal information to deliver the Tour and any products
or services booked. The Travel Agency collects, uses, and discloses only that information
reasonably required to enable the Travel Agency and its Third Party Suppliers to provide the
particular Tour, products, and/or services that you have requested. By submitting any personal
information to Across Africa Tours & Travel, you indicate your acceptance of the Tour
Operator’s Privacy Policy.

The Travel Agency reserves the right to update or alter these Terms at any time and will post the
amended Terms on the Travel Agency’s website. Any amendment will take effect 10 days after
being posted to the Travel Agency’swebsite. An up-to-date copy of these Terms, as amended,
may be accessed at any time on the Travel Agency’swebsite and will be sent to you upon written
request to the Travel Agency. You are deemed to have accepted any amendments to these Terms
on the date that is 10 days after their posting on the Travel Agency’swebsite. The Travel Agency
recommends that you refer to the Terms prior to travel to familiarize yourself with the most
up-to-date version available.

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