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Across Africa Tours & Travel Booking Policy

By booking or participating in a tour and any related products or services (a “Tour”) with Across
Africa Tours you (“you”) agree to these Terms & Conditions (the “Terms”). By booking a Tour
you acknowledge that you have read, understand, and agree to be bound by these Terms. If you
make a booking on behalf of other participants, you guarantee that you have the authority to
accept and do accept these Terms on behalf of the other participants in your party.
Your booking is confirmed and a contract exists when the Across Africa Tours & Travel issues a
written confirmation after receipt of the applicable deposit amount. Please check your
confirmation carefully and report any incorrect or incomplete information to the company
immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete and
accurate information to the Tour Operator
By booking on behalf of other participants, you are deemed to be the designated contact person
for every participant included in that booking. This means that you are responsible for making
all payments due in connection with your Tour booking, notifying the Tour Operator if any
changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have
obtained all required consents. You are responsible for verifying that any information you
provide on behalf of another participant is complete and accurate and the Across Africa Tours &
Travel will under no circumstances be liable for any errors or omissions in the information
provided to complete a booking.
Any special requirements must be disclosed to the Tour Operator at the time of booking. The
Tour Operator will use reasonable efforts to accommodate special requirements or requests but
this is not always possible given the nature of the destinations visited and availability of options
outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is
limited in any way. All food allergies and dietary restrictions must be disclosed to the company
at the time of booking but the Across Africa Tours & Travel cannot guarantee that dietary needs
or restrictions can be accommodated. Any special requests or requirements do not form part of
these Terms or the contract between you and the Tour Operator and the Tour Operator is not
liable for any failure to accommodate or fulfill such requests
Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must
always be accompanied by an adult. One adult may accompany up to two minors. Unless
otherwise indicated in the Tour description or by the Tour Operator, the minimum age for minors
traveling on any Tour is 8 years old.
All bookings with a minor are subject to review and approval by the Tour Operator. If the
consent of a parent, guardian, or any other person is required by applicable law for any minor to
travel, the accompanying adult is responsible for securing all consents, documentation and
ensuring that they and the minor(s) meet all legal requirements to travel, enter into, and depart
from applicable countries and regions. Across Africa Tours & Travel will not be responsible for
any fees, damages, or losses incurred as a result of any failure to secure necessary consents,
permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the
behavior, wellbeing, supervision, and monitoring of such minor(s), and jointly and severally
accepts these Terms for and on behalf of any minor(s) on their booking, including all
assumptions of risk and limitations of liability. The Tour Operator does not provide care services
for minors and expressly disclaims any responsibility for chaperoning or controlling any
You may cancel your booking by notifying the Company. Cancellation fees, if any, will be
determined with reference to the date on which notice of cancellation is received by the Tour
Operator and are expressed as a percentage of the total price paid for the canceled Tour, product
or service (excluding any insurance products).
Cancellation of a Tour:
(a) Cancellation received 90 days or more before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, the
the remainder of the payments made to the Tour Operator in respect of the canceled product will be
(b) Cancellation received 30-89 days before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, an
an amount equal to 50% of the remainder of the payments made to the Tour Operator in respect of
the canceled Tour will be refunded.
(c) Cancellation less than 30 days before departure of first product or service in relevant
booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms,
and no further refund will be payable.
The departure date for a Tour offered by the Tour Operator will become a guaranteed departure
when at least one booking secured by a valid deposit has been made on that departure.
The Tour Operator guarantees that all scheduled Tour departures booked and secured with a
valid deposit will depart as indicated on the applicable confirmation, subject to reasonable
itinerary changes as described in these Terms or good faith health and safety concerns. This
guarantee is not applicable in the case of Force Majeure. Date Tour and itinerary
information are available on the Tour Operator’s website or by contacting the Tour Operator.
Brochures and other printed materials displaying Tour information and departure dates are
subject to change may not be relied upon for purposes of this guarantee.
If a Tour is canceled by the Tour Operator before the date of departure for reasons other than
Force Majeure and the cancellation is not caused by your fault or negligence, you will have the
choice of accepting from the Tour Operator:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no tour of equivalent or superior value is reasonably
available and to recover from the Tour Operator the difference in price between the price of the
Tour originally purchased and the substitute Tour; or
(c) a full refund of all monies paid for the canceled Tour.
Across Africa Tours & Travel is not responsible for any incidental expenses or consequential
losses that you incur as a result of the canceled booking including visas, vaccinations, nonrefundable
flights or rail, nonrefundable car parking or other fees, loss of earnings, or loss of
enjoyment, the Tour Operator reserves the right to issue a full refund in lieu of the choices
above, in its sole discretion. Where a significant element of a Tour as described cannot be
provided after departure, the Tour Operator will make suitable alternative arrangements where
possible. If it is not possible to provide a suitable alternative or if you reasonably reject any
suitable alternatives, the Tour Operator may provide you with a refund for unused products or
services as determined in its discretion
Changes made by the Tour Operator: The Tour Operator may modify your itinerary where
reasonably required at its sole discretion. If the Tour Operator makes a change affecting at least
one in three full days of the itinerary or which materially affects the character of a product or
service in its entirety (a “Material Change”), the Tour Operator will provide notice to you as
soon as reasonably possible, provided that there is sufficient time to do so before departure. If a
Material Change is made more than 14 days before departure, you may choose to:
i) accept the Material Change and proceed with the amended product or service;
ii) book another product or service of equal or greater value, if available (you will be responsible
for paying any difference in price); or
iii) book another product or service of lesser value, if available (with a refund payable to you for
the difference in price); or
iv) cancel the amended product or service and receive a full refund for the land-only portion of
the applicable product or service (a refund is not available for other products or services booked
which are not subject to a Material Change).
You must notify the Tour Operator of your choice within 7 days of receiving notice or you will
be deemed to accept the amended itinerary.
Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen
circumstances, operational concerns, or concerns for your health, safety, enjoyment, or comfort.
Any changes are at the discretion of the Tour Operator. You acknowledge that you must have
reasonable financial resources to cover incidental expenses during all travel with the Tour
Operator, whether or not such expenses arise from a change of itinerary, and the Tour Operator is
not liable for your failure to prepare adequately for travel and unforeseen circumstances which
may arise during travel. The Tour Operator will not be liable for any indirect and or
consequential losses associated with any changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to the Tour
The operator is accurate and up-to-date. Any changes to your name on any booking are subject to the
Tour Operator’s approval. Any changes to a booking depend on availability and are subject to
the Tour Operator’s approval and these Terms. Any extra costs incurred for making the change
will be charged to you along with an administrative fee. Cancellation of any Tour, product, or
service included in a booking will not be considered a change for purposes of this section and
will be governed by the applicable cancellation terms. No changes are permitted to any booking
within 10 days of departure of the first product or service on the applicable booking.
You acknowledge that adventures travel and the products and services offered by the Tour
The operator may involve a significant amount of risk to your health and safety. By traveling with
Across Africa Tours & Travel you acknowledge that you have considered any potential risks to
health and safety. You hereby assume responsibility for all such risks and release the Tour
The operator from all claims and causes of action arising from any losses, damages or injuries or
death resulting from risks inherent in travel, including adventure travel specifically, visiting
foreign destinations, and participating in adventurous activities such as those included in Tour
itineraries or otherwise offered by the Tour Operator.
You acknowledge that the degree and nature of personal risk involved depends on the products
or services booked and the location(s) in which a product or service operates, and that there may
be a significant degree of personal risk involved in participating, particularly participating in
physical activities travel to remote locations, carriage by watercraft, participation in “extreme
sports” or other high-risk activities, or travel to countries with developing infrastructure.
Standards of hygiene, accommodation, and transport in certain countries where Tours take place
are often lower than the standards you may reasonably expect in your home country or region.
You agree that the Tour Operator is not responsible for providing information or guidance with
respect to local customs, weather conditions, specific safety concerns, physical challenges or
laws in effect in any locations where a Tour, product, or service is operated. You acknowledge
you have considered the potential risks, dangers, and challenges and your own personal
capabilities and needs, and you expressly assume the risks associated with travel under such
You must at all times strictly comply with all applicable laws and regulations of all countries and
regions. Should you fail to comply with the above or commit any illegal act when on Tour or, if
in the opinion of the Tour Operator (acting reasonably), your behavior is causing or is likely to
cause danger, distress, or material annoyance to others, the Tour Operator may terminate your
travel arrangements on any product or service immediately at your expense and without any
liability on the Tour Operator’s part. You will not be entitled to any refund for unused or missed
services or costs incurred as a result of the termination of your travel arrangements, including,
without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by
the Tour Operator or the Tour Operator’s suppliers for property damage, destruction or theft
caused by you while on a Tour. You agree to immediately report any pre-existing damage to a
representative of the Tour Operator and staff of the accommodation, transportation service, or
facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on Tour including,
but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation
devices, and helmets) and obeying all posted signs and oral or written warnings regarding health
and safety. Neither the Tour Operator nor it’s Third Party Suppliers (as defined herein) are liable
for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to the Tour Operator as soon as possible in order to provide
the Tour Operator with the opportunity to properly address such complaints. You agree to inform
your tour leader, another representative of the Tour Operator, or the Tour Operator’s customer
service department directly. The Tour Operator assumes no liability for complaints that are not
properly brought to the attention of the Tour Operator and cannot resolve or attempt to resolve
complaints until proper notice is provided. Any complaint made after the completion of a Tour
must be received in writing by the Tour Operator within 30 days of the last day of travel of the
booking in question.
The Tour Operator makes arrangements with accommodation providers, activity providers,
airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and
local guides, and other independent parties (“Third Party Suppliers”) to provide you with some
or all of the components of your booking. Third-Party Suppliers may also engage the services of
local operators and sub-contractors. Although the Tour Operator takes all reasonable care in
selecting Third Party Suppliers, the Tour Operator is unable to control Third Party Suppliers,
does not supervise Third Party Suppliers, and therefore cannot be responsible for their acts or
omissions. Any services provided by Third Party Suppliers are subject to the terms and
conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs,
conditions of carriage, tickets, and vouchers, and international conventions and agreements that
govern the provision of their services. These may limit or exclude the liability of the Third Party
Supplier. You acknowledge that Third-Party Suppliers operate in compliance with the applicable
laws of the countries in which they operate and the Tour Operator does not warrant that any
Third Party Supplier is in compliance with the laws of your country of residence or any other
jurisdiction. The Tour Operator is not liable and will not assume responsibility for any claims,
losses, damages, costs, or expenses arising out of inconvenience, loss of enjoyment, upset,
disappointment, distress, or frustration, whether physical or mental, resulting from the act or
omission of any party other than the Tour Operator and its employees.
Across Africa Tours & Travel is not liable for the acts or omissions, whether negligent or
otherwise, of Third Party Suppliers or any independent contractors.
You agree that, while participating in any Tour, images, photos or videos may be taken by other
participants, Across Africa Tours & Travel its representatives that may contain or feature you.
You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide,
irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to
reproduce for any purpose whatsoever (including marketing, promotions, and the creation of
promotional materials by or with sub-licensees), in any medium whatsoever, whether currently
known or hereinafter devised, without any further obligation or compensation payable to you.
The Tour Operator must collect your personal information to deliver the Tour and any products
or services booked. The Tour Operator collects, uses, and discloses only that information
reasonably required to enable the Tour Operator and its Third Party Suppliers to provide the
particular Tour, products, and/or services that you have requested.By submitting any personal
information to Across Africa Tours & Travel, you indicate your acceptance of the Tour
Operator’s Privacy Policy.
The Tour Operator reserves the right to update or alter these Terms at any time and will post the
amended Terms on the Tour Operator’s website Any amendment will take effect 10 days after
being posted to the Tour Operator’s website. An up to date copy of these Terms, as amended,
maybe accessed at any time on the Tour Operator’s website and will be sent to you upon written
request to the Tour Operator. You are deemed to have accepted any amendments to these Terms
on the date that is 10 days after their posting on the Tour Operator’s website. The Tour Operator
recommends that you refer to the Terms prior to travel to familiarize themselves with the most
the up-to-date version available.