A. We issue refunds for eligible tickets within 14 business days for credit/debit card purchases.
All refund requests are subject to ticketed fare rules, and fees or penalties may apply to your Refund. Your itinerary will be CANCELLED at the time the Refund is processed. However, we will be offering the credit in the future to the paid trips valid up to 24months.
A. Some of the countries are open to tourist but there are measures that one must adhere example Mention countries in the green zone are allowed to enter many countries in Africa and the Middle East. Orange has some formalities and reactions such as PPT requirements and self-isolation and Red no entry. They should check with us for the covi19 Update to find out which countries they should enter and the requirements.
Coronavirus is affecting travel plans everywhere with canceled flights, route changes, and travel advisories. If you are looking for information about your booking, please read our coronavirus travel alert on https://www.acrossafricatours.com/ or contact us [email protected] for more details
The answer is No; you will not lose your money; however, you will not receive cashback either. What you will have are future credits that be redeemed or exchanged for future trips.
Yes, we accept provisional bookings from travelers interested in any of our port excursions. You can contact us to make a provisional booking or reach out to your lead travelers to block a seat for you. Please note we do have a limited number of guides in some ports, especially in non-.
English speaking countries as well as vans. That’s why we recommend confirming your booking in advance to lock vehicles and guides.
All shore excursions booked with us in 2021 for cruise scheduled for October 2022, bookings should be confirmed before February 28, 2022, and the final payment to be made 30 days before excursion departure i:e (October 1, 2021). However, Abidjan, Luanda, and Mayotte bookings should be confirmed before Dec 31, 2021. Nonetheless, any shore excursions booked requiring accommodation booking should be confirmed 14 days after provision booking is made.
You can exchange your credits with any traveler willing to book with Across Africa Tours & Travel on any of our trips offered on the website. You can choose from multi-day, simple adventure and day excursion tours any other country we operate, not necessarily what you had booked with us. Credit will be applied as long as the voucher is valid. Once exchanged, the company will find a traveler to the destinations you booked to utilize the credits the destinations had offered.
a) Yes, you can get a refund for the total amount you have paid if you find a replacement.
b) You can get future credit for the amount you have paid, valid for 24 months.
c) Without a replacement, you will lose your lifetime deposit if the cancellation not caused by sickness or death.
Most clients worry about getting a refund if they have fully booked their shore excursions that, unfortunately, get canceled. We value our clients; therefore, we will refund all your money less the deposit paid. Usually, we offer refunds through credit cards, filed cheques, PayPal, and Venmo.
A processing fee is charged for any transaction you make with your credit card. The credit card processing fees are usually between 1 to 3 percent. However, the percentage of the fees varies from one credit card provider to another
Yes, we charge a processing fee when transacting with us. Our terminal charges a small fess not more than 3 percent. Additionally, the terminal charges are based on several factors: currency, car type, and card issuers.
We accept convenient, quick and accessible payment methods facilitating financial transactions and money transfers. The payment methods include credit cards, cash applications, Venmo, cheque, and PayPal. Remember, we strive to make your transactions less strenuous and as fast as possible.
Unfortunately, for us, we encourage sharing trips with travelers having common destinations and have to pay a single supplement. However, accommodations, hotels, camps, and lodges can never be shared. We are concerned about privacy and never encourage sharing of the rooms, camps, and spas at any cost.
As a travel agency, we are concern with travelers with disabilities. We usually make reasonable adjustments in our operation to ensure our travelers with disabilities enjoy our services. In past disabled traveler has been enjoying our services with their families and relatives as they are assisted in bookings, helped with directions and many more services they are in need. If you are a disabled traveler, we acknowledge you and we recommend you to contact our sales team for further assistance and information on any of our itineraries
A. All necessary tipping to the bellman for luggage handling and waiters for included meals have been included and will be handled by your Tour Director on your behalf.
The customary “end of trip” gratuity for step-on guides, the driver and the tour director is not included in your booking cost. Gratuity is a voluntary choice and is extended on an individual basis as an appreciation for the professionalism and personal service extended to you throughout the tour. (We request that group collections not be taken please.) Present your gratuity in the included envelopes with any comments, and if you choose, your name on it.
A guideline of $2-$3 per person for each traveling day is a customary amount for the Driver.
• A guideline of $3-$4 per person for each traveling day is a customary amount for the Tour Director.
• A guideline of $2 per person is a customary amount for a Step-on/Professional guide
A. We’ve got a trip for that. We explore various destinations and for physically demanding trips we advise you to come with attires that are best for your trips.
For lone travelers and want to experience magical Africa, you can find more on https://www.acrossafricatours.com/
Budget-trips are shared, sleep in tents or 2-3 star hotels use a minivan
Comfort: similar to the budget but hotel categories are 3-4 star.
Comfort Plus: Fives star hotel trips are private, use the jeep airport transfer
Luxury. All-inclusive, charter planes used instead jeep VIP receptions best hotels or lodges are used that country can provide. Spa treatment, personal assistant if required, unlimited wine, or and bard of whiskey.
A. Our itineraries are located on our website https://www.acrossafricatours.com/across-africa-tours-travel-booking-policy/. Since we work closely with other travel and tour agencies systems (airlines, cruise lines, hotels, cars, rail, etc.) and connected to their inventory systems, we will help you retrieve crucial information on their portal to gather all necessary needs required for vacation.
We offer numerous destinations that travel across the globe. We offer safe travels and tours across Africa, and the Middle East with a taste of Europe and few Caribbean countries depending on cruise. For more information, kindly follow the link https://www.acrossafricatours.com/
Trip specific information on transportation can be found on the trip summary page however in most cases we use public transportation. We’ve found that how you get there significantly influences the tone of your journey and public transportation allows face-to-face interaction with the local people. Some of our adventures, including our “Superior”, “Comfort Class” and most adventures in Africa, use private transportation.
Requirements for visas depend on multiple factors such as the individual, your destination and nationality. We can’t assist in the direct application of visas but you can arrange your visa through the embassy or with the support of a travel agent.
A. We understand that cancellations happen, which is why we highly suggest that you purchase travel protection with your tour reservation. As soon as you know that, you have to cancel, please call or message us at Tel: +1(302)750-7692 / +1 (682) 666-1496 or send us the email to [email protected] More so, you can visit our term and policy at https://www.acrossafricatours.com/across-africa-tours-travel-booking-policy/
A. Across Africa Tours & Travel will do everything possible to accommodate your requests and needs. Please indicate on your reservation form your specific demands. The sooner that we know that you have a particular need; the better we can prepare and accommodate. If you have any mobility challenges, we suggest you bring a travel-mate that can best assist you in the way that you need.
A. No! Resorts and tour operators we liaise with them set the deposit requirements. We don’t accept any up-front payment. The deposit varies depending on the travel agent or tour operator you’ve selected. The deposit made via one of our travel agencies and no time the travel agency ever charges you extra credit as this way, you are assured that your deposit is applied directly to your trip upon booking. However, by booking with us, it means you’ve read our terms and conditions, and you will abide by them throughout your travels. Also booking on behalf of a friend or family member, you will be liable for any information included in the booking
A. Across Africa Tour & Travel Company is one of the tour travels company as we are extremely cautious when choosing our business partners. We often vet our travel agencies, vendors, and suppliers, as we believe in integrity and honesty. Customer satisfaction is our norm and everyday motto. Nonetheless, as a trusted travel company, we choose to provide reliable and quality services to not only our esteem customers but also our business associates to enhance service delivery in the travel and tour industry.
A. As a result, an unprecedented volume of travel disruptions there may be delays in processing reimbursements visit https://www.acrossafricatours.com/ to learn more.
A. Concerning this question please visit our website https://www.acrossafricatours.com/across-africa-tours-travel-booking-policy/
For more information about your specific insurance policy can be found within your itinerary details. Further, any questions visit our website page https://www.acrossafricatours.com/across-africa-tours-travel-booking-policy/
A. Travel insurance is recommended and available to protect your investment while on board. Many travels and tours companies recommend that travelers pay non-refundable travel funds. Perhaps during the tour, anything can happen, and to prevent the client from uncertainties, travel insurance is recommended. African countries such as Ethiopia and Morocco have categorically made it clear that any arriving visitor should have travel insurance, making it impossible to deny travel insurance’s importance when booking with us. However, we can help you purchase travel insurance.
A. Across Africa Travel Plan protection plan helps protect you against expenses should you be required to cancel or interrupt your trip due to Coronavirus or any other reasons affecting yourself or family members.
The travel protection plan also includes 24/7 Worldwide Travelers’ Emergency Assistance Services.
A. Yes, we accept any realistic budgets, as well as honest sharing of thoughts and goals that would help us improve our travel plans in the future.
A. A travel agent plays a crucial role throughout the booking process since they have access to information and travel rates that the average consumer might not have access to. They act as intermediaries since they combine our team’s experience and feedback from our previous customers to offer a successful trip plan.
A. Across Africa Tours & Travel cultivates a broad range of long-standing partnerships with various Group Associations and Senior Centers. We genuinely enjoy getting to know your organization’s needs and providing travel opportunities that delight people you work with and care for. The benefit to your organization is free to access to Across Africa Tours & Travel consultant professionals who love to delight your members/residents with trip possibilities and manage all the logistic details. Give us a call at Tel: +1(302)750-7692 / +1 (682) 666-1496 to learn more.